· Patient Care & Clinical Responsibilities
· Conduct comprehensive hearing evaluations in accordance with Rhode Island licensing
· Recommend personalized hearing solutions based on patient needs, lifestyle, and hearing goals
· Fit, program, and adjust hearing instruments to ensure optimal comfort and performance
· Provide ongoing follow-up care, counseling, and long-term patient support
· Educate patients and their families on hearing loss, treatment options, and device use
· Perform in-office cleanings, troubleshooting, and minor repairs
· Patient Experience & Relationship Building
· Build long-term, trusted patient relationships through education and high-touch care
· Deliver a compassionate, supportive experience aligned with a “patient for life” approach
· Ensure consistent communication and follow-up to drive patient satisfaction and retention
· Support clinic growth through patient retention, referrals, and local outreach efforts
· Contribute to appointment conversion and overall clinic performance
· Maintain accurate, timely patient records and documentation
· Follow established clinical workflows and best practices
· Partner with support staff to ensure an efficient, organized clinic environment