Customer Success Analyst (Mandarin Speaking)
Read straight from TheGuarantors's careers page, verified 2h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary$55k – $65k
LocationRemote (United States)
Work moderemote
Typefull-time
SeniorityEntry
DepartmentCustomer Services & Operations
Company size51–200 people
First seenOct 16, 2026 · 3w ago
Verified live2h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in related field or equivalent experience
Excellent written and verbal communication skills in English and Mandarin
Customer-centric mindset
Highly organized and detail-oriented
Possess a team-oriented attitude
Strong math and analytical skills
Must be able to multitask and be highly adaptable to change
A roll up your sleeves mentality with excitement to research and learn what you don't know
Empathy, integrity, and a sense of humor
Fluency in an additional language
Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms
Prior experience with spreadsheets, data, and technology
Experience with communication tools such as Slack and Zoom
Experience working in a remote environment
Must be able to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week
Skills
Zendesk
Hubspot
CRM
spreadsheets
Slack
Zoom
Benefits
Health insurance
Dental insurance
Vision insurance
Health savings account
Flexible spending account
401(k)
PTO
Paid holidays
Flexible working hours
Paid parental leave
Short term disability
Long term disability
About the role
We’re adding a Customer Success Analyst (Mandarin Speaking) to our team to help us guide renters in qualifying for their dream homes, as we continue to expand rapidly across the country.
What You’ll Do
•
Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
•
Communicate with customers via phone and email in a wide range of situations that each require a unique approach
•
Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience
What You Bring
•
Bachelor’s degree in a related field or equivalent experience
•
A roll up your sleeves mentality with excitement to research and learn what you don’t know
•
Empathy, integrity, and a sense of humor!
•
Highly organized and detail-oriented
•
Customer-centric mindset
•
Possess a team-oriented attitude
•
Strong math and analytical skills
•
Must be able to multitask and be highly adaptable to change
•
Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
•
Excellent written and verbal communication skills in English and Mandarin
Nice To Have
(Include any skills that would be bonuses to the position, but are not required)
•
Fluency in an additional language
•
Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms
•
Prior experience with spreadsheets, data, and technology
•
Experience with communication tools such as Slack and Zoom
•
Experience working in a remote environment
Benefits
•
Opportunities to make an impact within a fast growing company
•
Medical, dental, & vision insurance, beginning day one
•
Health savings account with employer contribution
•
Flexible spending accounts (healthcare, dependent care, commuter)
•
401(k)
•
Generous PTO and paid holidays
•
Flexible working hours
•
Paid parental leave
•
Company sponsored short and long term disability
Base Salary
The base salary range is between $55,000 - $65,000 annually.
Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.
Stay in Touch
Does this role not quite match your skills, but you’re still interested in what we’re doing? Stay In Touch to be one of the first to hear about future opportunities!
Legal
TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.
About the company
TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, Forbes’ Best Startup Employers, Deloitte’s Technology Fast 500.