UN
UnisysAssociate Tech Svc Desk
LocationHyderabad, TS, India
SeniorityEntry
ExperienceUp to 1 yrs
Company size10,000+ people
PostedMay 6, 2026 · 5mo ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
High School diploma or GED
Generally, less than 1 years’ experience in area of responsibility
Assisting with first line user support by guiding users through the necessary steps to restore functionality
Troubleshooting hardware, software and connectivity issues using remote access tools
Escalating complex issues to 2nd and 3rd level resolver teams
Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests
Ensures tickets are managed to closure and keeps users / clients updated on status and progress
Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures
Contributes to continues improvement of the Service Desk knowledge base
Delivers results in support of the organizations SLAs
Assists with special projects as assigned
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws
What success looks like in this role:
• With guidance, performs routine support duties, including:
o Assisting with first line user support by guiding users through the necessary steps to restore functionality,
o Troubleshooting hardware, software and connectivity issues using remote access tools
o Escalating complex issues to 2nd and 3rd level resolver teams, and
o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
• Contributes to continues improvement of the Service Desk knowledge base.
• Delivers results in support of the organizations SLAs.
• Assists with special projects as assigned
You will be successful in this role if you have:
High School diploma or GED required
Generally, less than 1 years’ experience in area of responsibility
Legal
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.