Key Responsibilities / Key Individual Accountabilities
• Own the order handling process for standard spare parts from receipt of purchase order to delivery and invoicing
• Validate customer orders against proposals and ensure all required information is available for order entry
• Accurately enter orders in ERP/CRM systems and track their progress through to fulfillment
• Monitor lead times, material availability, and production schedules to ensure on-time delivery (SIFOT/DIFOT)
• Coordinate with Procurement, Planning, and Logistics to ensure smooth execution of each order
• Communicate proactively with customers regarding order confirmations, delivery schedules, and any delays
• Ensure compliance with export control, documentation, and invoicing requirements
• Handle changes, cancellations, and urgent order escalations efficiently and professionally
• Collaborate with Customer Relations and Sales to follow up on overdue receivables when required
• Manage customer communication, order status updates, escalations, and issue resolution.
• Prepare and maintain revenue, order intake, backlog, and delivery performance reports.
• Arrange and facilitate customer meetings, reviews, and follow-up actions.
• Collaborate closely with key Russian-speaking customers and stakeholders, leveraging Russian language proficiency to support business operations and customer satisfaction.
• Document and close orders in alignment with internal policies and ensure traceability of records.
Interface with Internal Stake Holders:
•Cross-Functional Collaboration: Work closely with customer, sales, procurement, logistics & Engineering to ensure timely execution of orders.
• Observes and executes all job responsibilities in accordance with established company policies, procedures, and FLS standards
• Implements improvements to team business processes
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities