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XC
Xcellink Pte Ltd

Helpdesk Engineer - ST-FNW240531 013/01

LocationSingapore, Singapore, Singapore
Typecontract
SeniorityMid
Experience2–3 yrs
DepartmentEnterprise Operations and Services
Company size1,001–5,000 people
First seenOct 6, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have3
2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience
Good working knowledge of web-based and eCom, CRM, logistics applications
Proficient in English (both spoken and written)
Skills
web-based applications
eCom
CRM
logistics applications
Benefits
Allowances
Bonuses
The Company:
A leading logistics company is expanding the team and is looking for Helpdesk Engineers.
The Role:
1.
Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2.
Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3.
Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
•
Educate users on software functionalities and encourage the adoption of new features.
4.
Actively gather feedback from customers regarding their experiences.
•
Document and categorize customer feedback, ensuring clarity and detail.
•
Regularly report customer feedback to the application owner for improvements.
Requirements
•
With 2-3 years’ experience in a Customer Technology and applications support related role with helpdesk experience.
•
Good working knowledge of web-based and eCom, CRM, logistics applications.
•
Proficient in English (both spoken and written)
Benefits
•
Fixed and variable allowances
•
Fixed and variable bonuses
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