Trust & Safety keeps Patreon welcoming and fair so Creators and their Fans can connect and creativity can thrive. We set clear, easy-to-follow standards and act quickly and consistently when something’s off, giving creators and fans confidence to create, share, and participate with respect across our global community.
Our Porto site is our safety heartbeat in Europe: most of our frontline Trust & Safety work happens here. It’s a real community where people support each other, share context, and carry tough work together. Porto is also a source of honest insight — feedback from the site has shaped policy decisions, tooling asks, and how we scale with people, BPOs, and automation. As Patreon becomes more public and discovery-led, Porto’s experience is central to how we evolve.
We’re hiring a Porto Site Lead in our Porto location to keep the safety pipeline healthy during EU hours and make sure work moves seamlessly between Porto and the U.S. You’ll be Porto’s advocate for safety operations — turning local signals into global action, helping teams adopt improvements that stick, and explaining what changed and why in plain language.
You’ll sit in Trust & Safety so you have real operational context, but your remit is site-wide: chairing the Porto Leadership Council, partnering with the Admin/HR partner, and helping represent the needs of all Porto teams (not just T&S) in big decisions. You’ll lead through influence at first (no direct reports initially, with dotted-line relationships) and report to the Director of Trust & Safety Operations (based in the U.S.).
As the site and product evolve, there is room for this role to grow into a broader people-lead scope based on business need and alignment with our leveling framework.