· Collaborate with Level 1 network engineers to provide technical documentation support to Project & Solutions Teams, ensuring accuracy and completeness of project documentation, including system designs and configurations.
· Partner with Level 3 network engineers to engage with back-line support and/or vendor support, contributing expertise and guidance to diagnose and rectify technical problems efficiently.
· Provide support for post-sales installation and technical assistance to customers, ensuring smooth implementation and operation of network and security infrastructure components.
· Participate actively in the design, installation, configuration, and maintenance of network and security infrastructure, including core network switches, routers, and firewalls, adhering to established standards and best practices.
· Assist in the planning, design, research, and installation of new or upgraded network hardware and software, collaborating closely with cross-functional teams to fulfill project requirements and objectives.
· Utilize expertise in Aruba switches and wireless, Cisco routers, firewalls, and switches to support network infrastructure setup and optimization.
· Demonstrate proficient troubleshooting skills to identify problems and recommend effective workarounds or solutions, ensuring minimal disruption to operations.
· Support the handover of as-built system documentation to the Maintenance support team, facilitating seamless transition and ongoing support for deployed solutions.
· Possess excellent interpersonal and communication skills to interact effectively with team members, stakeholders, and customers at all levels, fostering positive relationships and collaboration.
· Collaborate with Level 3 network engineers to deliver project milestones and objectives, ensuring alignment with project timelines and goals.