Labor and Compliance Officer - Employee Relations Section, Human Resources Department (RMI)
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Before you apply
LocationRakuten Crimson House
Also in1-14-1 Tamagawa, Setagaya-ku, Tokyo
Work modeon-site
Typefull-time
SeniorityMid
DepartmentHuman Resources
Company size10,000+ people
PostedSep 24, 2026 · 1mo ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
Multiple years of Labor Relation related experience
Basic knowledge of Labor Standards Law and Labor Contract Law
Excel (Pivot, Lookup functions, four arithmetic functions, etc.)
English language skills (read texts)
Experience in Payroll and Attendance management
Labor-related qualifications (e.g., certified social insurance labor consultant)
Skills
Excel
Job Description:
Business Overview
Rakuten Group’s mission is to contribute to society by creating value through innovation and entrepreneurship. Rakuten provides more than 70 services across a wide range of fields, including the following: internet services, such as e-commerce, travel, and digital content; fintech services, such as credit cards, banking, securities, e-money, and cashless payments; mobile services, such as providing a mobile carrier service; and professional sports. By seamlessly linking these services through Rakuten membership, we have formed a truly unique “Rakuten Ecosystem.”
Department Overview
Our division is in charge of human resources (recruitment, training, evaluation, labor relations, HRBP) specific to mobile business organizations. While collaborating with Rakuten Group’s head office, the department can provide a one-stop solution for HR issues, planning, policies, operations, and workplace communication to solve problems in a workplace environment (mobile market, store operations, global development environment, and human resource structure).
We organize organizations by area, such as recruitment, training, evaluation, labor relations, and HRBP, and provide opportunities for mutual understanding through cross-organizational cooperation, study sessions, and meetings.
As an organization specializing in labor affairs, our scope is general Labor Relations space (health and safety, revision of rules and regulations, welfare, and handling of labor issues), collaborating with payroll, attendance, and social insurance team. Despite the wide variety of operations, every one of us has an awareness of OPE (Operational Excellence) and is working to achieve greater efficiency and higher added value.
We are an organization with a very positive attitude and high motivation to learn, and we provide an environment where our members can learn and be stimulated by each other’s expertise.
Position:
Why We Hire
To support Rakuten’s rapidly growing and rapidly expanding mobile-related business, we are expanding our Labor Relations initiatives.
Position Details
This is an environment where you can challenge to solve problems and work toward improving and upgrading existing operations, rather than simply being an operator. We often work on a project basis, and you will be able to expand your experience in project management and project lead.
Responsibilities
You will be in charge of managing Labor Relations work process and improving operations and processes for the following tasks
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Revision of rules and regulations
•
Application to the Labor Standard Supervision Office
•
Health and safety initiatives
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Health check, Stress check, Infection Prevention, and Vaccinations, etc.
•
Responding to inquiries from employees
•
Other related work
Routine tasks are being automated, and we are working to strengthen our in-house customer service capabilities.
There are several foreign nationals among our employees, enabling you to acquire value-added expertise beyond your previous experience. Even if you are not confident in your English ability at first, it is no problem if you gradually get used to it while other members provide support.
Work Environment
Full-time employees:7 people.
Temporary Employee:1 people.
Mid-career has variety of its background, someone has long year HR experience in Rakuten, someone is certified social insurance labor consultant. And some of new grads enjoy working with utilize each new-grads network entire Rakuten group.
Mandatory Qualifications:
•
Multiple years of Labor Relation related experience and has basic knowledge of Labor Standards Law and Labor Contract Law. (If you are Daini-Shinsotsu, our team could support your learning and development)
•
Excel (Pivot, Lookup functions, four arithmetic functions, etc.)
*Any industry is acceptable
Desired Qualifications:
•
English language skills (read texts)
•
Experience in Payroll and Attendance management
•
Labor-related qualifications (e.g., certified social insurance labor consultant)
Others Information:
Additional information on Location
Rakuten Crimson House : 1-14-1 Tamagawa, Setagaya-ku, Tokyo
Additional information on English Qualification
English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)
English is used on a daily basis for e-mails, etc.
#HR #GA #CorporateCommunications #corporate #operationdiv #RakutenMobile
Languages:
English (Overall - 2 - Intermediate)、 Japanese (Overall - 3 - Advanced)
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