Monitor that payment methods work properly, escalate issues to respective providers and teams;
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Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
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Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
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Review and create backup/contingency and emergency plans;
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Create monitoring guidelines and procedures for monitoring and support teams;
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Report daily and weekly payment activities and issues to the Head of Operations;
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Assist with the integration of new payment providers/methods;
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Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
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Handle requests from customer support;
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Test new payment methods integrations/deployments;
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Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.
We need your professional experience:
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2+ years as a billing/payments manager/support or similar role in online payments;
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Confident in dealing with numbers and processing of financial/transactional information;
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Advanced Excel and other MS Office software user;
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Good understanding of online payments technical integrations, funnels, flows;
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Experience in written and oral communication with foreign customers or partners;
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Deep understanding of payment and transactional systems and services;
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At least Intermediate English proficiency;
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Experience with the iGaming industry will be a plus.
We appreciate if you have those personal features:
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Attention to details;
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Multitasking and quick task execution;
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Good level of communication skills;
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Team player skills;
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Ability to make decisions independently.
We are seeking those who align with our core values:
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.