The Singapore Operations team oversees, shapes, and grows Grab’s business in Singapore. We develop strategies and operational capabilities that create meaningful value for our merchant-partners, consumers, and the wider community.
Within Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners and works to improve their experience across the full lifecycle. We partner with Product, Commercial, Business and Support teams to strengthen platform quality, solve merchant and consumer pain points, and build scalable solutions that support sustainable business growth.
The Associate, Quality & Trust improves merchant and platform quality across the end-to-end consumer journey, from store discovery and content through order fulfilment and post-order recovery.
You will use data, merchant and consumer feedback, and operational insights to identify quality gaps, understand their underlying drivers, and implement solutions that improve reliability and build trust in the platform.
Your work may include improving merchant content and availability, reducing fulfilment defects, strengthening policies and operational controls, improving recovery journeys, and supporting Product teams on longer-term platform enhancements.