Gives input for or drafts year plan and budget for own team and realizes execution. Time horizion typically is three to six months.
Lead and drive the realization of planned results, monitor customer satisfaction, handle and/or monitor the handling of escalations, manage relationships with customers, monitor key performance indicators and take corrective measures if needed.
Business Optimization & Organizaitonal Development
Indicates, analyses and advises on optimization opportunities. Delivers a contribution to the development of business-plans and decision-making processes for the appointed team. Contributes to the development and design of (improvement) projects. Evaluates work processes and proposes changes in organizationald design to management.
Takes decisions of an operational nature. Operates within a light tactical business environment with a planning horizon of up to three months.
Operates within clear business-directions, relevant design principles and risk & compliance directives.
Leadership and output realization
Creates leadership, secures the achievement of relevant KPI’s and is responsible for: an on-time, correct and complete realization of all determined department objectives; operational HR management, a highly qualified workforce and performance management; an optimal organization structure for the department; the implementation of (change) (project) results.
Creates a relevant network of stakeholders of in- and external counterparts. Organizes an adequate feedback loop on achieved results and secures reliable business insights. Explains and convinces internal and external parties about chosen solutions, based on content-driven arguments.
Stakeholders are typically other Team Leaders of department heads.
Knowledge and information management
Keeps up with internal and external developments and ensures development, transfer and retention of knowledge and information, initiates new ways of working to optimize processes.