Manager Optimization & Support - Workday
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Before you apply
LocationChildren's Healthcare of Atlanta Support Center
Also in1575 Northeast Expy NE, Atlanta, GA, USA
Work modeon-site
Typefull-time
SeniorityLead
Experience5+ yrs
DepartmentIT Business Partnering
Company size10,000+ people
PostedOct 6, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
Experience with generally known hospital and/or business software systems and management tools, specifically Workday HCM, Financials, and/or Supply Chain
Experience in data or system governance and integration practices
Bachelor’s degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience
Advanced oral and written communication skills for executive communications, proposals, and project reporting
Expert knowledge of the business or clinical content of systems
Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project
Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels
Workday Functional or Technical Certifications preferred
Skills
Workday HCM
Workday Financials
Workday Supply Chain
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Hiring process
Note: If you are CURRENTLY employed at Children’s and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:30 AM
Shift End Time
5:30 PM
Worker Sub-Type
Regular
About the company
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.
Experience
•
5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
•
Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
•
Experience with generally known hospital and/or business software systems and management tools, specifically Workday HCM, Financials, and/or Supply Chain
•
Experience in data or system governance and integration practices
Preferred Qualifications
•
Workday Functional or Technical Certifications preferred
Education
•
Bachelor’s degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience
Certification Summary
•
No professional certifications required
•
Workday Functional or Technical Certifications preferred
Knowledge, Skills, and Abilities
•
Advanced oral and written communication skills for executive communications, proposals, and project reporting
•
Expert knowledge of the business or clinical content of systems
•
Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project
•
Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels
Job Responsibilities
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Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.
•
Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
•
Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
•
Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals. and objectives.
•
Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables.
•
Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
•
Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
•
Maintains personal professional development.
•
Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
•
Mentor team members to encourage personal and professional growth.
•
Encourage ongoing skill development by providing opportunities for continued education.
Legal
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
IT Business Partnering