Remote Recruitment is hiring a Customer Onboarding Specialist for a UK-based employer, fully remote from South Africa. You will own the first 30 days of a UK company’s new customers — setup done right, expectations set, and nobody left wondering what happens next.
About the role
A good fit if you enjoy guiding people through something new, like a clear checklist, and want a long-term career with a UK business from home in South Africa.
Key responsibilities
Responsibilities
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Run welcome and setup calls with new customers
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Guide customers through account configuration and first use
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Track onboarding progress and chase outstanding steps
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Prepare onboarding documentation and short how-to guides
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Hand completed accounts to the support or success team
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Gather feedback and flag common sticking points
What you’ll need
Requirements
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Experience in onboarding, customer success, training or account support
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Confident running video calls and explaining things simply
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Experience with a CRM or customer platform
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Strong written and spoken English and a well-organised approach
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A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
Nice to have
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Experience onboarding customers onto a SaaS product
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Familiarity with tools such as HubSpot, Intercom or Notion
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Experience building templates or onboarding checklists
What’s on offer
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100% remote — work from anywhere in South Africa
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Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
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Long-term placement with a stable UK employer
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Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we’ll be in touch.