Job Profile Summary:
Provides advice and guidance to students in specialized area(s) of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.
Under the supervision of the Associate Director of School Operations, the Senior Student Wellbeing & Care Coordinator will support student wellbeing, retention, and success across undergraduate and graduate programs in The Design School.
This is a new position, reflective of The Design School’s commitment to helping each and every student achieve their goals. The Design School’s Student Experience & Success model is organized around a collaborative network of professionals focused on recruitment and learner pathways, academic progress and advising, learning systems and processes, and community, belonging, and wellbeing. Working within this matrix structure, the Senior Student Wellbeing and Care Coordinator serves as a primary point of coordination for students experiencing academic, personal, financial, health, or other challenges that may impact their ability to thrive and persist toward degree completion.
Working closely with students, faculty, staff, HIDA Student Engagement, the Dean of Students Office, and university partners, the position helps students navigate complex support systems, access appropriate resources, and remain connected to their academic and campus communities. The role contributes to a proactive and holistic approach to student support that emphasizes relationship-building, continuity of care, early intervention, and coordinated support across multiple university services. This is not a counselling position, per se, but the ability to connect with students and guide them to appropriate resources and support will be crucial to success. The incumbent will help develop the role as they grow in familiarity with our students and their specific needs, helping to identify the biggest challenges we must tackle and optimal solutions. They will have the opportunity to bring outside-the-box thinking to the process of developing, implementing and evaluating student success operations that directly impact retention, wellbeing, and timely degree progression.
This position plays an important role in strengthening student wellbeing, fostering a culture of belonging and care, and supporting timely degree progression and student success. The successful candidate will combine empathy, sound judgment, and strong organizational skills to coordinate complex and sensitive situations while maintaining a student-centered approach.