The Business Operations Analyst for MMA is an internal liaison between MHS and MMA and supports front office ambulatory registration processes. The incumbent monitors and evaluates the quality and effectiveness of front office teams in all MMA locations, creating and delivering training as necessary to increase overall staff competency. The incumbent decreases denials caused by registration errors, increases upfront collections and improves the patient experience. Work situations require system level problem solving, interpreting information from a variety of sources, and complex data analysis. This role works with minimal supervision and requires the use of discretion and good judgment in decision making. External contacts include third party, private insurance payers and application vendors such as EPIC, Availity, One Health Port, and Provider One. The analyst works directly with MMA leadership and finance, IS-Application analysts, revenue cycle, ILD, and others as necessary, to assure efficient front office practices.