Manager - Customer Relationship Platform (Salesforce) Operations
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Before you apply
LocationHyderabad (Office)
Work modeon-site
SenioritySenior
Company size10,000+ people
PostedNov 3, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong CRM functional expertise
Deep understanding of pharma commercial operations
Ability to influence business stakeholders and drive adoption at scale
Act as a critical bridge between country business teams and global product teams
Ensure that local business needs are accurately represented
Drive adoption of standardized Customer Relationship Management processes
Skills
CRM
Job Description Summary
This role will act as a critical bridge between country business teams (Sales, Medical, KAM) and global product teams, ensuring that local business needs are accurately represented while driving adoption of standardized Customer Relationship Management processes.
Requirements
The ideal candidate brings strong CRM functional expertise, deep understanding of pharma commercial operations, and the ability to influence business stakeholders and drive adoption at scale.
Job Description
Key Responsibilities:
1. Country CRM Usage & Business Representation
A. Represent country CRM usage by providing insights into how CRM is leveraged across Sales, Medical, and KAM teams, including key processes, workflows, and pain points.
B. Support in the articulation of country-specific business needs, priorities, and nuances to ensure accurate reflection in CRM design and rollout planning.