Service Operations Coordinator
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Before you apply
LocationPhoenix, Arizona, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentService
Company size14+ people
PostedJun 25, 2026 · 4mo ago
Verified live18h ago
May no longer be actively hiring
Posted by the company on Jun 25, 202681% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
2+ years of administrative or customer service experience, preferably in service, automotive, agricultural or heavy equipment industry
Strong customer service skills with a professional and courteous demeanor
Excellent written and verbal communication abilities
High attention to detail and strong organizational skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Ability to multitask and prioritize in a fast-paced, team-oriented environment
Associate degree preferred
Familiarity with ERP systems or service management software is a plus
Knowledge of heavy equipment, parts, or technical services is preferred
Skills
Microsoft Office Suite
Word
Excel
Outlook
ERP systems
service management software
Job Title: Service Operations Coordinator
Department: Service
About the role
Reports To: Operations Manager/General Manager
Location: Phoenix
About the company
Company: Kimball Equipment Company
About Us:
Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.
Position Summary:
The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.
Key Responsibilities:
· Open, process, and close service work orders promptly and accurately.
· Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups.
· Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs.
· Maintain accurate records of labor hours, parts usage, and service reports.
· Process and submit invoices and warranty claims efficiently.
· Ensure a high level of customer satisfaction through timely and professional communication.
· Assist in ordering parts and coordinating logistics as needed for service jobs.
· Support the Management group with reporting, scheduling, and departmental goals.
· Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail.
Qualifications:
· High school diploma or equivalent required; associate degree preferred.
· 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.
· Strong customer service skills with a professional and courteous demeanor.
· Excellent written and verbal communication abilities.
· High attention to detail and strong organizational skills.
· Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
· Familiarity with ERP systems or service management software is a plus.
· Ability to multitask and prioritize in a fast-paced, team-oriented environment.
· Knowledge of heavy equipment, parts, or technical services is preferred.
Working Conditions:
· Office environment with periodic exposure to the shop or yard.
· Frequent communication via phone and email with customers and technicians.
· Must be able to sit, stand, and use a computer for extended periods.
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