Partner Support Associate
LocationRemote-MO
Work moderemote · United States
Typefull-time
SeniorityEntry
Company size11+ people
PostedSep 30, 2026 · 1w ago
Verified live20h ago
At a glanceSummarised by Seekless from the posting.
Respond to incoming calls, chats, and emails in English from clients’ customers
Provide accurate and complete information to customers using applicable tools, resources, and outlined procedures
Understand the company's products or services to effectively address client questions and concerns
Identify customer needs through active listening, researching issues, resolving problems, and providing solutions
Document tickets (calls, chats, and emails) in the call center database
Follow specific scripts or call flows to ensure accuracy of information provided
Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer
Attend training sessions and team meetings to enhance skills and knowledge
Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary
Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions
Show a willingness to learn new things and adapt to company guidelines and procedures
May perform other administrative duties as assigned
Strong written and verbal communication skills in English
Exceptional communication, active listening skills, and interpersonal skills
Empathy and customer-oriented approach
Ability to handle multiple tasks and prioritize effectively
Proficient in call center software and technology
Strong problem-solving skills to address and resolve customer issues efficiently
Proven track record of reliability
Flexibility to work a schedule that may include weekends and non-standard business hours, with scheduled days off based on business needs
High school diploma or equivalent
Experience in a customer support role or a related role
Experience with Salesforce is a plus
Skills
Salesforce
call center software
About the role
The Partner Support Associate is responsible for handling incoming calls, chats, and emails in English from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty.
Duties/Responsibilities:
•
Respond to incoming calls, chats, and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.
•
Provide accurate and complete information to customers by using the applicable tools, resources, and outlined procedures.
•
Understand the company’s products or services to effectively address client questions and concerns.
•
Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
•
Document tickets (calls, chats, and emails) in the call center database.
•
Follow specific scripts or call flows to ensure accuracy of information provided.
•
Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
•
Attend training sessions and team meetings to enhance skills and knowledge.
•
Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
•
Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
•
Show a willingness to learn new things and adapt to company guidelines and procedures.
•
May perform other administrative duties as assigned.
Required Skills/Abilities:
•
Strong written and verbal communication skills in English
•
Exceptional communication, active listening skills, and interpersonal skills.
•
Empathy and customer-oriented approach.
•
Ability to handle multiple tasks and prioritize effectively.
•
Proficient in call center software and technology. Experience with Salesforce is a plus.
•
Strong problem-solving skills to address and resolve customer issues efficiently.
•
Proven track record of reliability.
•
Flexibility to work a schedule that may include weekends and non-standard business hours, with scheduled days off based on business needs.
Education and Experience:
•
High school diploma or equivalent.
•
Experience in a customer support role or a related role.