Customer Service Associate
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Before you apply
Salary$60k – $70k
LocationNew York, New York, United States
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentNYC Alliance
Company size201–500 people
PostedOct 8, 2026 · 3w ago
Verified live18h ago
At a glanceSummarised by Seekless from the posting.
2+ years of experience in customer service, preferably in the apparel industry
Strong communication and interpersonal skills
Detail-oriented with excellent organizational skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office Suite and familiar with EDI systems
Strong problem-solving skills and a commitment to providing outstanding customer service
Skills
Microsoft Office Suite
EDI systems
Retail link
Nova
Supplier One
Benefits
Health insurance
Dental insurance
Vision insurance
Retirement savings plan match
Summer fridays
Discounts
About the role
NYC Alliance seeks a detail-oriented and highly organized EDI & Customer Service professional to support order management and day-to-day operational needs, with a primary focus on Walmart and additional Mass and Private Label accounts. This role will manage EDI orders, coordinate closely with Sales, Warehouse, Production, and Account teams, and ensure orders, inventory, production timelines, and customer requirements are handled accurately and efficiently. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is committed to delivering exceptional customer service.
EDI Order Management
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Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
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Review any discrepancies against contracts/bulks
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Check inventory availability if no contact/bulk exists- check with Sales prior to processing
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Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
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Follow up with accounts/buyers for EDI revisions/correction
Responsibilities
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Manage and track production eta to Warehouse – work closely with warehouse to prioritize containers
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Review item set up sheets, AEX forms and Quotes
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Walmart systems -Retail link/Nova/Supplier One set ups, updates, change requests.
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Works closely with Walmart Lead, Sales, Warehouse and production
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Own and manage all Sales order Maintenance that needs to be completed daily
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Support sales on all customer service and operational functions
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Provide documentation to the account requesting EDI transmissions
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Main account focus will be Walmart with additional Customer service responsibilities in the Mass and Private Label Sales department
Requirements
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2+ years of experience in customer service, preferably in the apparel industry.
•
Strong communication and interpersonal skills.
•
Detail-oriented with excellent organizational skills.
•
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
•
Proficient in Microsoft Office Suite and familiar with EDI systems.
•
Strong problem-solving skills and a commitment to providing outstanding customer service.
Benefits
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Competitive compensation packages
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Medical, Dental, Vision, FSA
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Retirement Savings Plan Match
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Summer Fridays
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Discounts and More!
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Annual Salary $60,000 - $70,000
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The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.