Candidates should demonstrate:
•
Excellent written and spoken English.
•
Strong problem-solving and troubleshooting skills.
•
Strong general computer and technical capability.
•
Excellent organisational and time-management skills.
•
Strong attention to detail and accuracy.
•
Ability to diagnose hardware, software and user-access problems.
•
Ability to manage multiple technical requests and competing priorities.
•
Excellent listening and questioning skills.
•
Ability to explain technical issues clearly to users with different levels of technical knowledge.
•
Strong analytical and logical-thinking skills.
•
Ability to work independently and take initiative.
•
Ability to collaborate effectively within a remote and internationally distributed team.
•
Strong professional communication and interpersonal skills.
•
Ability to maintain confidentiality when handling user accounts, system access and organisational information.
•
A proactive, reliable and solutions-focused approach to work.
•
Willingness to continuously develop technical knowledge and learn new technologies.
General and Specialist Knowledge
Candidates should have knowledge or experience in:
•
Microsoft Outlook, Word, Excel and PowerPoint.
•
User account administration and access management.
•
PC and Mac hardware and software.
•
Computer operating systems.
•
Remote troubleshooting and technical support.
•
Network troubleshooting and basic network analysis.
•
Software installation and configuration.
•
Hardware troubleshooting.
•
Information-security principles and good practice.
•
IT documentation and knowledge-base management.
•
Basic website maintenance.
Knowledge of cloud platforms, cybersecurity, IT service management and emerging technologies would be advantageous.
Knowledge or interest in climate change, sustainability, international development, artificial intelligence, blockchain and emerging digital technologies would also be advantageous.
Candidates should preferably possess:
•
A Bachelor’s degree, diploma or equivalent qualification in Information Technology, Computer Science, Computer Engineering, Computer Networking, Software Engineering, Information Systems, Business Information Technology or another related discipline.
Relevant professional qualifications or certifications in areas such as Microsoft technologies, Google Workspace, CompTIA, networking, cybersecurity, cloud technologies or IT service management would be advantageous.
Equivalent professional experience, technical training or demonstrated capability may also be considered where appropriate.
•
Professional proficiency in English.
Knowledge of an additional international language would be advantageous.
Candidates should ideally demonstrate:
•
Previous experience providing IT support, helpdesk support, technical support or systems administration.
•
Experience diagnosing and resolving hardware, software and user-access problems.
•
Experience supporting Microsoft 365, Google Workspace or comparable digital environments.
•
Experience working independently and taking responsibility for assigned technical issues.
•
Experience collaborating across teams, departments or organisations.
•
Experience communicating technical information clearly to users and stakeholders.
Experience providing remote IT support or supporting an internationally distributed workforce would be advantageous.
Experience within an international organisation, think tank, nonprofit organisation, research institution, technology organisation, climate or sustainability-focused organisation would also be advantageous.