Commercial Leadership & Growth
• Own the growth agenda for A&T — revenue, win rate, retention, and expansion — as the primary measure of the role’s success.
• Act as the senior, client-facing product authority for A&T: anchoring strategic client engagements, pitches, high-stakes decisions, and escalations.
• Partner with Revenue and Sales as the expert in the room — qualifying opportunities, shaping scope and pricing, and helping convert and expand accounts.
• Define and evolve the commercial logic — packaging, bundling, premiums, and guardrails — so A&T can be sold and delivered profitably at scale.
• Own the reputation of the A&T product in the market.
Product Strategy & Standards
• Own the global scope, service definitions, and standards for A&T — what is in, what is out, and how it is delivered.
• Set global execution standards, SLAs, and compliance expectations across all regions and delivery models.
• Drive consistency of delivery across regions while enabling them to flex within agreed guardrails.
Market Insight & Service Design
• Act as the ultimate subject-matter expert for A&T, maintaining a deep, current view of market trends, competitor moves, and evolving customer demands.
• Translate market and client insight into the design of the service and the delivery organisation, so the function is structured to meet both demand and expectation.
• Shape the product roadmap and delivery-model choices (in-house, outsourced, automated) to capture growth opportunities.
Process Standardisation & Continuous Improvement
• Set the global A&T operating model and process standards; approve processes, SOPs, and control frameworks before they enter delivery.
• Direct the Global Process Manager (GPM) on process design, standardisation, controls, and scalability — turning product intent into repeatable, executable delivery.
• Support the enterprise AI direction and drive its adoption within A&T to enable scale and quality.
Cost Management & Commercial Sustainability
• Own product-level cost-to-serve for A&T, driving efficiency, productivity, and long-term economic sustainability.
• Make deliberate trade-offs across scope design, automation, sourcing, and delivery-model choices to keep delivery economics healthy as the product scales.
• Diagnose cost pressures, identify root causes, and lead corrective action, supported by Finance on modelling and analysis.
Regional Delivery Governance & Team Leadership
• Lead all Regional Product Owners (RPOs) for A&T as their global head, holding them and the Outsourcing Control leads accountable for regional delivery outcomes and economics.
• Provide the framework within which regional autonomy — in-house versus outsourced mix, capacity, and hiring proposals — is exercised, and arbitrate cross-regional or peer-function disagreements when escalated.
• Lead, mentor, and develop the GPM, RPOs, and OC leads; build product, commercial, and delivery capability across the global A&T team.
Scope & Commercial Governance
• Propose and own changes to product scope, service tiers, and commercial logic, routing them through the agreed approval framework for impact assessment and implementation readiness.
• Support enabling functions on scope-to-catalogue mapping, SKU registration, and pricing alignment.
• Validate post-implementation effectiveness of scope and commercial changes through defined metrics, and refine where needed.
• Set the global compliance posture for A&T across accounting standards (IFRS, local GAAP), tax legislation, and statutory reporting requirements.
• Ensure A&T delivery maintains internal controls and regulatory adherence in every jurisdiction the product serves.
• Engage with internal and external audit on A&T product-level matters.
Cross-Functional Collaboration
• Work closely with the Chief Delivery Officer, peer Global Product Owners, Revenue, Technology, and the enabling functions across Delivery.
• Represent the A&T product in cross-functional and executive forums.