Lead Telephone Operator - Health Science District (3:30pm - 12:00am)
LocationUniversity Health Truman Medical Center
Also inUniversity Health Truman Medical Center, Kansas City, Missouri
Work modeon-site
Typefull-time
SeniorityLead
Experience2+ yrs
DepartmentOperator Services UHTMC
Company size10,000+ people
PostedJul 30, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Two years' experience as a Telephone Operator and/or high-volume call center
One year experience in TMC Operator Services department
Excellent oral and written communication skills in proper business English language, including grammar, spelling, and phonics, and excellent understanding of pronunciation of names
Must have well-modulated, clear, unaffected speech and hearing
Cognitive and conversational and analytical skills to gather interpret and resolve information or problems
Ability to effectively deal with conflicting views and mediate fair solutions
Service excellence skills, including independent problem-solving and efficient multi-tasking
Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner
Pleasant and outgoing demeanor, excellent judgment, mature approach, and proactive manner are required
Must be able to stay calm in stressful, busy, critical moments and handle multiple tasks and situations, and be attentive to details and guests' needs
Must have the ability to memorize, follow detailed written procedures and verbal instructions, process and retain new information, and adapt to new processes
Proficient use of computers using Microsoft applications, including general Microsoft Office, Windows, use of mouse, ability to switch programs or functions, open and close programs, shut down and restart computer, complete reports using Microsoft Word and Excel, and be able to type 25 wpm
Must have good vision, hearing and public relations skills
Must have the ability to work a flexible schedule, including weekends, holidays and additional hours if needed to ensure 24/7 delivery of communication services at either facility
Ability to sit and use computer/keyboard/communication headsets for up to 8-12 hours per scheduled shift
Must be able to easily reach alarms on a wall, quickly reach and answer emergency phones, and move quickly in narrow spaces
Skills
Microsoft Office
Windows
Microsoft Word
Microsoft Excel
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About the role
Lead Telephone Operator - Health Science District (3:30pm - 12:00am)101 Truman Medical Center
Job Location
University Health Truman Medical CenterKansas City, Missouri
Department
Operator Services UHTMC
Position Type
Full time
Work Schedule
3:30PM - 12:00PM
Hours Per Week
40
Job Description
In addition to the performing all duties and functions of the Telephone Operator - Hospital, (all duties, knowledge, skills as defined in the Telephone Operator-Hospital job description) the Hospital Telephone Lead Operator (Lead Operator), will be responsible for leading the activities of the Corporate Operator Services Department and works under the general supervision of the Operator Services Manager, Trainer & Corporate Operator Services Director.
Requirements
•
High school diploma or equivalent
•
Two years’ experience as a Telephone Operator and/or high-volume call center.
•
One year experience in TMC Operator Services department.
•
Excellent oral and written communication skills in proper business English language, including grammar, spelling, and phonics, and excellent understanding of pronunciation of names.
•
Must have well-modulated, clear, unaffected speech and hearing.
•
Cognitive and conversational and analytical skills to gather interpret and resolve information or problems.
•
Ability to effectively deal with conflicting views and mediate fair solutions.
•
Service excellence skills, including independent problem-solving and efficient multi-tasking.
•
Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner.
•
Must have the ability to work a flexible schedule, including weekends, holidays and additional hours if needed to ensure 24/7 delivery of communication services at either facility.
•
Ability to sit and use computer/keyboard/communication headsets for up to 8-12 hours per scheduled shift.
•
Pleasant and outgoing demeanor, excellent judgment, mature approach, and proactive manner are required.
•
Must be able to stay calm in stressful, busy, critical moments and handle multiple tasks and situations, and be attentive to details and guests’ needs.
•
Must be able to easily reach alarms on a wall, quickly reach and answer emergency phones, and move quickly in narrow spaces.
•
Must have the ability to memorize, follow detailed written procedures and verbal instructions, process and retain new information, and adapt to new processes.
•
Proficient use of computers using Microsoft applications. These include but are not limited to general Microsoft Office, Windows, use of mouse, ability to switch programs or functions, open and close programs, shut down and restart computer, complete reports using Microsoft Word and Excel, and be able to type 25 wpm.
•
Must have good vision, hearing and public relations skills.
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