Service Delivery Manager
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Before you apply
LocationNottinghamshire, United Kingdom
Work modeon-site
Typefull-time
SenioritySenior
Company size5,001–10,000 people
First seenOct 26, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong understanding of relevant technical asset policies and strategies
Understanding of relevant supply chain contracts
Engineering degree or relevant technical qualifications / accreditations
Experience of Budget, Contract and supply chain management
Proven experience in a fast paced, 24/7 service delivery environment
Driving license with no more than 3 points
About the role
National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.
This role will be based out Birmingham or Nottingham
Requirements
Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.
Responsibilities
• Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities.
• Proactively tracking and monitoring the performance of the assigned Route(s) or contract scope (e.g. M&R, DBFO, RTMC), identifying performance trends, risks and issues.
• Analysing the root causes for performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans.
• Maintaining the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, tracking all associated costs.
• Ensure cyclical and reactive maintenance work plans are well integrated in the region’s overall programme, ensuring customer disruption can be minimised.
About you.
• Strong understanding of relevant technical asset policies and strategies
• Understanding of relevant supply chain contracts
• Engineering degree or relevant technical qualifications / accreditations
• Experience of Budget, Contract and supply chain management
• Proven experience in a fast paced, 24/7 service delivery environment
About the company
About us.
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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