IT Real-Time Crime Center (RTCC) Technology Manager
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Before you apply
Salary$43 – $124k
LocationInformation Technology
Also inSpokane County
Work modehybrid
Typefull-time
SenioritySenior
DepartmentInformation Technology
Company size1,001–5,000 people
PostedOct 20, 2026 · 2w ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Provides analysis and design of new and existing software, hardware, AV needs
Installs and provides ongoing support of vendor-supplied applications and/or AV systems
Evaluates server, software, hardware including AV equipment, and network service outages
Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices
Assists with the maintenance of servers, software, hardware and AV equipment at their current supported release levels
Participates in and conducts meetings with customers, vendors and associated staff
Is responsible when necessary for after-hours and on-call duties
Performs other related duties as required/assigned
Resume and cover letter required with application
Skills
Windows
IP connectivity
cloud applications
server management
voice
data communication
software
hardware
video monitor console
AV systems
network architecture
radio equipment
surveillance cameras
Hiring process
Note: Current Employees must use the Workday Dashboard career section to apply for this position.
Employee Type:
Regular
Department:
Information Technology / Sheriff
Salary:
$88,744.84 - $124,194.07 Annually / $7,395.40 - $10,349.51 Monthly / $42.67 - $59.71 Hourly
Scheduled Weekly Hours:
40
Overtime Eligibile:
No
Job Posting Date Range:
10/20/2026 - Until Filled
Job Summary:
NOTE: In office work is required until training is complete and then a HYBRID schedule is available at the discretion of the manager or supervisor.
This position will support both sworn and non-sworn Spokane County Sheriff’s Office employees through providing technical assistance in the areas of static and mobile cameras, video, IP connectivity, cloud applications, computer and server management, voice, data communication, and general software and hardware maintenance including trouble shooting.
Work is performed according to departmental and section rules, regulations, and procedures. Supervision is received from IT managerial team. The latter will supervise, and review work methods, records, accuracy, effectiveness, and for adherence to rules, regulations, policy, and procedures. Assignments will be directed from Law Enforcement team.
Job Description:
The following documents are required to be submitted with your application. Applications that do not include all required documents may not be considered:
• Resume
• Cover Letter
ESSENTIAL JOB FUNCTIONS
•
Develops, presents, and recommends projects and necessary equipment or software proposals to staff and management groups.
•
Provides analysis and design of new and existing software, hardware, AV needs, conducting customer interviews to determine system requirements, coordination of user requirements with existing and projected computer capacity and capabilities, determination of appropriate system platform and applications to meet end users’ needs, testing, user training, coordination of ongoing maintenance, including enhancement requests.
•
Installs and provides ongoing support of vendor-supplied applications and/or AV systems; assists in needs analysis and review/recommendation of applications/AV systems; provides conversion assistance; implements planning and testing; servers as primary contact point for vendor support and ongoing application of vendor-supplied maintenance ‘fixes’; and provides ongoing support for new system releases (conversion, testing, and implementation).
•
Perform quality assurance functions to ensure accuracy of information.
•
Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and related logging procedures and location of cameras.
•
Evaluates server, software, hardware including AV equipment, and network service outages to ensure they are resolved in an orderly, timely manner and to reduce instances and recurrences.
•
Analyzes and resolves technical problems as they happen.
•
Provides cost estimates for new computer and AV system technology, upgrades parts and peripherals.
•
Sets up workstations with computers and necessary peripheral devices.
•
Develops and maintains documentation of network and AV architectures, troubleshooting of issues, network data gathering, trending and analysis, ensuring that AV hardware and software is prepared to meet the needs of the organization.
•
Assists and advise SRECS on installation of radio equipment.
•
Assess LE need for alerts and automations, and ability to setup those alerts and automations.
•
Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices as needed.
•
Oversees data integration from various sources, such as emergency dispatch systems, surveillance cameras, social media platforms, and law enforcement databases.
•
Assists, trains, and serves as an escalation point for employees in lesser technical classifications.
•
Assists with the maintenance of servers, software, hardware and AV equipment at their current supported release levels and ensures that implementation conforms to departmental standards.
•
Participates in and conducts meetings with customers, vendors and associated staff.
•
Is responsible when necessary for after-hours and on-call duties.
•
Performs other related duties as required/assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS