· Respond promptly to requests from guests and other departments.
· Fill cart with supplies and transport cart to assigned area.
· Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
· Replace guest amenities and supplies in rooms.
· Replace dirty linens and terry with clean items.
· Make beds and fold terry.
· Remove trash, dirty linen, and room service items.
· Check that all appliances are present in the room and in working order.
· Straighten desk items, furniture, and appliances.
· Dust, polish, and remove marks from walls and furnishings.
· Vacuum carpets in guest rooms and hallway.
· Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
· Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
· Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
· Speak with others using clear and professional language.
· Support team to reach common goals.
· Ensure adherence to quality expectations and standards.
· Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
· Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
· Stand, sit, or walk for an extended period of time.
· Attention to customer service with a professional and pleasant personality.
· Available to work a flexible schedule including evenings, weekends, and holidays.
· Perform other reasonable job duties as requested by Supervisors.