Knowledge, Skills & Abilities
• Proficient knowledge of housekeeping and hotel policies, cleaning procedures, sanitation standards, and use of cleaning chemicals
• Knowledge of proper linen care, bed-making techniques, and room presentation standards
• Knowledge of OSHA safety standards in regard to working with chemicals
• Awareness of hotel services and amenities to assist guests with inquiries
• Understanding of health and safety regulations, including handling biohazard materials and hazardous cleaning agents
• Ability to ensure rooms are cleaned, stocked, and presented to brand standards
• Capability to efficiently complete assigned rooms within required timeframes
• Ability to professionally and courteously interact with guests when needed
• Clear understanding of instructions and ability to report maintenance or security concerns
• Keeping cleaning supplies, carts, and storage areas well-stocked and orderly
• Ability to handle last-minute room changes or urgent guest requests
• Identifying and addressing guest concerns or room maintenance needs proactively
• Ability to stay focused and complete tasks efficiently with minimal supervision
• Team Collaboration: Willingness to work with fellow housekeeping and hotel staff to ensure seamless operations
• Discretion and Professionalism: Respecting guest privacy and confidentiality at all times
• Ability to work in a physically demanding environment, and work with chemical cleaning products that could contain allergens
• Ability to understand and communicate in Spanish and English