Integrations Architect
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Before you apply
LocationRemote, United States
Work moderemote
Typefull-time
SeniorityMid
Experience3–6 yrs
DepartmentProfessional Services
Company size51–200 people
PostedOct 29, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
3–6 years in integrations, technical support, data operations, implementation engineering, or similar roles with APIs as a core responsibility
Strong REST/API fundamentals: reading docs, testing endpoints, debugging, handling errors, pagination, rate limits
Comfortable with auth patterns (OAuth2, API keys, tokens) and common failure modes
Experience with SFTP/CSV/batch integration workflows and rigorous mapping/validation practices
Strong written communication — clear for campus IT and precise for internal teams
Working familiarity with higher-ed SIS/ERP concepts and terminology; experience with systems like Banner, Colleague, PeopleSoft, Workday Student, Jenzabar, etc. is a plus
Skills
REST
API
Postman
SFTP
CSV
OAuth2
Banner
Colleague
PeopleSoft
Workday Student
Jenzabar
Integrations Architect
About Element451
Element451 is the AI-native CRM and agent platform built for higher education. We help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation and a product customers genuinely love.
The Role
As an Integrations Architect, you own the integration workstream during implementation and support the reliability of data flows post-launch in partnership with CS and Support. You are the technical bridge between Element451 and campus IT — translating institutional system reality into mappings, validations, and repeatable integration setups.
You’re not writing production code, but you are deeply technical: you test APIs, troubleshoot auth and sync failures, validate data integrity, and build the runbooks that prevent repeat issues.
What You’ll Own
Integration delivery (API + batch/flat-file)
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Configure, validate, and launch integrations between Element451 and institutional systems (SIS/ERP/financial aid/3rd parties)
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Implement and maintain batch workflows where APIs aren’t available (SFTP, CSV specs, schedules, transformations/normalization, validation)
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Partner with Implementation Leads to align integration timelines with go-live milestones and unblock dependencies early
Data mapping & governance
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Lead mapping sessions with campus IT and functional stakeholders: field definitions, formats, transformations, and “system of record” decisions
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Define data quality standards and validation checks so downstream workflows (automation, segmentation, reporting, AI agents) behave correctly
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Document mappings, assumptions, and edge cases in a way that is usable for CS and Support post-launch
Troubleshooting & reliability
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Diagnose integration issues using logs, error payloads, and testing tools (e.g., Postman)
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Identify root cause across auth, endpoints, payload formatting, source data, or scheduling
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Resolve issues independently where possible; escalate to Engineering only when required — with clear reproduction steps, impact, and artifacts
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Establish monitoring habits and proactive checks to catch failures before customers report them (no silent failures)
Cross-functional enablement & scale
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Build and maintain integration runbooks, troubleshooting playbooks, and “known failure modes” guides
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Create reusable integration patterns for common higher-ed ecosystem combinations to reduce time-to-go-live
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Surface recurring issues and integration friction as structured signals to Product/Engineering (patterns, not anecdotes)
What You’ll Bring
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3–6 years in integrations, technical support, data operations, implementation engineering, or similar roles with APIs as a core responsibility
•
Strong REST/API fundamentals: reading docs, testing endpoints, debugging, handling errors, pagination, rate limits
•
Comfortable with auth patterns (OAuth2, API keys, tokens) and common failure modes
•
Experience with SFTP/CSV/batch integration workflows and rigorous mapping/validation practices
•
Working familiarity with higher-ed SIS/ERP concepts and terminology; experience with systems like Banner, Colleague, PeopleSoft, Workday Student, Jenzabar, etc. is a plus
•
Strong written communication — clear for campus IT and precise for internal teams
How We Measure Success
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Integration go-live success: integrations launch on schedule without blocking go-live
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Integration health: fewer silent failures, stale syncs, and recurring data quality issues
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Time-to-resolution: faster recovery when issues occur
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Engineering escalation rate: high % resolved without Engineering involvement
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Documentation coverage: mapping docs and runbooks are complete, current, and actually used
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Scalability impact: reusable patterns reduce time-to-go-live over time
What This Role Is Not
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Not a software engineering role (you won’t build production features)
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Not a generalist implementation role (integrations are the core responsibility)
•
Not passive ticket triage — you prevent repeats and improve reliability
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Not documentation-optional — if it isn’t documented, it doesn’t scale