Infrastructure Support Analyst - ST-FNC240301 001/01
LocationSingapore, Singapore, Singapore
Typecontract
SeniorityEntry
Experience1+ yrs
DepartmentEnterprise Operations and Services
Company size1,001–5,000 people
First seenOct 6, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have5
Tertiary education: Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System
At least 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud)
Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
Strong critical thinking and problem-solving skills and a passion for information security
Fluent communicator in both written and spoken English; Good interpersonal skills
Eligibility1
Okay to perform shift work: 4 days per week, 44 hours per week, 0800hrs – 2000hrs, 2000hrs – 0800hrs
Skills
LAN
WAN
Cloud
TCP/IP
Windows
Linux
Benefits
Allowances
Bonuses
The Company:
Our Client is a leading communications technology enterprise. They are expanding the team and are looking for a Infrastructure Support Analyst.
The Role:
Responsibilities
•
24 x 7 Operations for pro-active monitoring on infrastructure.
•
Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions.
•
Track and provide timely updates to customers on status of outstanding issues within target service level.
•
End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system.
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Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
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Execute Scheduled tasks (E.g ITOps, Deployment).
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Execute planned schedule deployment.
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Provide feedback on deployment.
•
Device Lifecycle management.
Requirements
•
Tertiary education: (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or Information System.
•
At least 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
•
Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.).
•
Strong critical thinking and problem-solving skills and a passion for information security.
•
Fluent communicator in both written and spoken English; Good interpersonal skills.
•
Okay to perform shift work: 4 days per week, 44 hours per week, 0800hrs – 2000hrs, 2000hrs – 0800hrs