Customer Service/Expeditor Support Representative
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Before you apply
LocationSt. Louis (Earth City), MO
Work modehybrid
Typefull-time
SeniorityEntry
Experience1–2 yrs
Company size3+ people
First seenOct 15, 2026 · 3w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High school diploma
1-2 years' business-related experience and/or customer service experience
Comfort level of interacting and having coaching sessions with contractors on the phone
Ability to easily learn new complex software programs
Basic math knowledge, personal computer, and Microsoft Office skills
Excellent interpersonal, verbal, & written communication skills
Associate's in Business administration preferred
Insurance industry and/or customer service experience preferred
Ability to work 9a-6p schedule Monday through Friday
Skills
Microsoft Office
Benefits
Flexible time off
Health insurance
About the company
At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.
About the role
Tired of retail customer service? Come put those skills to work 8a to 5p with no weekends! Landing that perfect dream job could be right under your nose as a Customer Service/Expeditor Support Rep in our St. Louis Office.We are seeking a customer service–driven professional and strong communicator to support and proactively engage with our small business members (contractors and flooring store owners), ensuring timely updates and efficient coordination of job assignments related to insurance program participation.
Benefits
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays after an initial in-office training period of approximately 90 days.
Our Customer Service/Expeditor Support Rep will:
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Communicate with members to ensure timely submission of all required job assignment data as per program requirements.
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Provide support for and collaborate with contractors, stores, and insurance partners to investigate, identify, and resolve issues with estimate submittals, job timelines, zip service areas, work classifications/trades, participation and active status in programs, contact changes, payments, job notifications, and assignments or reassignments.
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Provide incoming frontline phone support to our members and insurance carrier partners to assist with issues as outlined above.
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Perform routine review of contractors/stores performance statistics to assure compliance with required program standards, providing improvement coaching as needed.
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Provide ongoing support for program timeline requirements, guidelines and expectations, best practices and any additional support/information as needed.
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Contact carrier partners for estimate approvals, additional assignments, and payments as well as handle escalated claim issues to resolution and assist with estimate documentation needs as needed.
Do our requirements match YOUR background?
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High school diploma: Associate’s in Business administration preferred.
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1-2 years’ business-related experience and/or customer service experience; Insurance industry and/or customer service experience preferred.
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Comfort level of interacting and having coaching sessions with contractors on the phone.
•
Ability to easily learn new complex software programs.
•
Basic math knowledge, personal computer, and Microsoft Office skills.
•
Excellent interpersonal, verbal, & written communication skills.
•
Ability to work 9a-6p schedule Monday through Friday
How we take care of YOU
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We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
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We recognize YOU for your accomplishments and contributions through development, growth and compensation!
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We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
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#ZR*
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