Associate Technician - IT Networks
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Before you apply
LocationChennai, Tamil Nadu, India
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 2 yrs
Company size10,000+ people
PostedOct 14, 2026 · 3w ago
Verified live3d ago
Reposted once in the last 6 monthsEarliest listing first seen Sep 30, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
High school diploma or equivalent required
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN)
Basic understanding of Windows and Linux server management
Strong problem-solving and analytical skills
Ability to follow documented processes and procedures
Effective verbal and written communication skills
Ability to prioritize tasks in a fast-paced environment
Attention to detail and strong organizational skills
Ability to work independently and as part of a team
Associate degree or technical training in IT or related field preferred
0–2 years of experience in a NOC, Help Desk, or IT support environment preferred
Familiarity with monitoring tools (e.g., ScienceLogic, SolarWinds) is a plus but not required
Experience with ITSM platforms (e.g., ServiceNow) preferred
CompTIA Network+ and/or Security+ (or willingness to obtain)
ITIL Foundation certification (or willingness to obtain within 6 months)
Participate in a 24/7 rotating shift schedule, including nights, weekends, and holidays
Skills
ScienceLogic
SolarWinds
ServiceNow
TCP/IP
DNS
DHCP
Windows
Linux
Title:
Associate Technician - IT Networks
About the role
Position Overview
The NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure.
The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational environment.
Responsibilities
Key Responsibilities
Monitoring & Alert Management
•
Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools
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Identify, acknowledge, and perform initial triage of alerts in a timely manner
•
Escalate incidents to appropriate support teams based on defined procedures
Incident & Ticket Management
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Create, update, and manage incident tickets in the IT service management (ITSM) system
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Ensure all tickets contain accurate, detailed, and timely documentation
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Track incidents through resolution and follow up as needed
•
Support major incident coordination, including internal updates and stakeholder communication
Initial Troubleshooting
•
Perform basic troubleshooting of network, server, and application issues using documented procedures
•
Gather relevant diagnostic information before escalation
•
Apply standard operating procedures (SOPs) and knowledge base articles
Communication & Coordination
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Serve as a primary point of contact for incident status updates
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Communicate clearly and professionally with internal teams and stakeholders
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Provide timely updates on incident progress and resolution
Escalation Management
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Escalate incidents based on severity, impact, and defined service level agreements (SLAs)
•
Coordinate with Tier 2/3 teams to ensure efficient resolution
Operational Support
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Follow established processes for change management and maintenance activities
•
Monitor system health and report anomalies or recurring issues
•
Assist with routine operational checks and tasks
Shift Coverage
•
Participate in a 24/7 rotating shift schedule, including nights, weekends, and holidays
Requirements
Qualifications
Education
•
High school diploma or equivalent required
•
Associate degree or technical training in IT or related field preferred
Experience
•
0–2 years of experience in a NOC, Help Desk, or IT support environment preferred
•
Familiarity with monitoring tools (e.g., ScienceLogic, SolarWinds) is a plus but not required
•
Experience with ITSM platforms (e.g., ServiceNow) preferred
Certifications (Preferred)
Nice to have
•
CompTIA Network+ and/or Security+ (or willingness to obtain)
•
ITIL Foundation certification (or willingness to obtain within 6 months)
Skills & Competencies
•
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN)
•
Basic understanding of Windows and Linux server management
•
Strong problem-solving and analytical skills
•
Ability to follow documented processes and procedures
•
Effective verbal and written communication skills
•
Ability to prioritize tasks in a fast-paced environment
•
Attention to detail and strong organizational skills
•
Ability to work independently and as part of a team
Work Environment
•
24x7 operations center environment
•
Shift-based work schedule
•
Occasional high-pressure situations requiring rapid response
Success Factors
•
Timely and accurate incident response and escalation
•
High-quality ticket documentation
•
Adherence to SLAs and operational procedures
•
Strong collaboration with internal support teams