IT Tech Support Technician
Read straight from Playtech's careers page, verified 23h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary$25/hr
LocationAtlantic City, us
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentInformation Technology
Company size10,000+ people
PostedAug 19, 2026 · 2mo ago
Verified live23h ago
At a glanceSummarised by Seekless from the posting.
Provide technical support for video streaming equipment, data, optical and network communication systems
Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling
Install, administer, and troubleshoot computers, laptops and any hardware
Monitoring information systems by diagnosing problems
Respond to user calls and troubleshoot software problems
Monitor CDN server connections
Provide day-to-day technical support
Make and save reports of any related documentation
Prepare necessary technical report when requested
Understand and use IT technical terminology and comply with regulatory enactments
Execute duties in accordance with standard IT service operating procedures
Basic computer skills - MS Office, electronic mail
Knowledge of Windows and Windows office related software installation and troubleshooting
Good cooperation skills
Ability to deal with potential conflicts in diverse situations
Communications skills to clearly explain issues
Ability to maintain a professional demeanor
Punctuality and attention to detail
Ability to learn quickly and work independently
Ability to understand and use IT technical terminology
Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee
Associate degree or equivalent technical training
1 year of previous IT and/or technical computer experience
Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.
Must be 21 years of age or older
Ability to work a variety of shifts, including nights, weekends, and holidays
Be able to wear assigned uniforms and maintain professional appearance standards
Frequent standing and walking
Ability to lift and move objects ranging from 10 pounds to 50 pounds
Skills
MS Office
Windows
networking
Benefits
Health insurance
Dental insurance
Vision insurance
HSA
FSA
Ltd
Std
Life insurance
401(k)
Vacation
Sick leave
Holiday pay
Bonus
Company Description
PT Services (New Jersey) LLC is part of Playtech - the world’s largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech’s inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in New Jersey!
Visit our website to learn more about our company www.playtech.com
About the role
As an IT Tech Support Technician, you will be responsible to maintain, install and troubleshoot any live studio operational equipment’s as well as computer systems and networks.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILTIES:
•
Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.
•
Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.
•
Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures.
•
Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.
•
Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.
•
Respond to user calls and troubleshoots, and to diagnose and resolve software problems.
•
Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
•
Provide a day-to-day technical support such as consultations and provision of services for users.
•
Make and save reports of any related documentation.
•
Eager to learn and participate with new applications, software, and networking stocktaking.
•
Prepare necessary technical report when requested by the management.
•
Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
•
Execute duties in accordance with the standard IT service operating procedures.
•
Perform any additional duties as instructed by management.
Qualifications
EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED
•
Associate degree (Preferred) and/or equivalent technical training.
•
Must be 21 years of age or older
•
Preferably, 1 year of previous IT and/or technical computer experience.
•
Basic computer skills- MS Office, electronic mail, etc.
•
Knowledge – Windows and Windows office related software installation and troubleshooting
•
Networking skills – good cooperation skills, ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture
•
Communications skills – ability to clearly and unambiguously explain issues related to work, company’s rules and procedures.
•
Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.
•
Ability to work a variety of shifts, including nights, weekends, and holidays.
•
Punctuality and attention to detail.
•
Ability to learn quickly and work independently.
•
Ability to understand and to use IT technical terminology.
•
Be able to wear assigned uniforms and maintain professional appearance standards.
•
Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee
Compensation & Benefits
•
Pay Rate: $25
•
Yearly Bonus
•
Vacation Days: 10 days
•
Sick Time: 5 days
•
10 Holidays pay
•
Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
•
401K – 4% match
Additional Information
Physical Functions
•
Frequent standing and walking.
•
Bending, kneeling, stooping, crouching, squatting, and crawling to access equipment in various locations (e.g., under desks, behind servers).
•
Reaching, twisting, turning, climbing stairs, ladders, or potentially into and out of vehicles or elevated platforms.
•
Ability to lift and move objects, often ranging from 10 pounds regularly to 50 pounds. Occasionally lifting heavier items, potentially up to 100 pounds, sometimes with assistance or appropriate equipment.
•
Carrying and transporting materials and tools.
•
Frequent use of hands and fingers for tasks like typing, grasping, and manipulating tools and equipment.
•
Visual capacity for using computer equipment, reading manuals, and performing detailed work.
•
Working in various environments, such as live streaming floor and any back of the house areas.