About the role (What you’ll be doing)
We’re seeking an Customer Service Director to build and lead our growing support operations in the Philippines.
This is a critical leadership role that will shape how our patient-facing teams operate and scale.
The function is still relatively new, with developing systems and junior team leads. That means you’ll be joining at a formative stage — creating structure, implementing processes, and establishing a culture of excellence and accountability.
You’ll have the opportunity to define how the function runs day-to-day while setting its long-term vision: building a learning culture, implementing robust knowledge management, driving quality improvement, and fostering a meritocratic environment where impact is rewarded above tenure.
This is a role for someone who thrives on ownership — balancing strategic foresight with a willingness to be close to the ground.
You’ll report to our Patient Operations Lead and work closely with patient experience, medical, and product teams to ensure operational alignment.