The purpose of this role is to support the operation of the ICT service. The IT Intern will assist the ICT Manager with the day-to-day maintenance and troubleshooting of audio-visual equipment, printers, laptops, PCs, and network infrastructure. This role provides an excellent opportunity to gain practical experience and develop knowledge of IT services and operations within an educational environment.
Key purpose of the role
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Assist with providing first-line support for the IT Helpdesk.
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Assist with school events and day-to-day ICT operations.
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Support users with IT queries and troubleshoot technical issues.
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Assist with the daily maintenance of IT equipment, including PCs, display screens, audio systems, and printers.
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Support the operation and maintenance of Computer and Design Labs.
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Assist with software updates and the administration of school applications.
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Participate in the deployment and configuration of desktops, laptops, and software.
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Work flexibly and support the ICT department by undertaking other duties appropriate to the role, as required.
Education and desirable skills
Essential
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A-levels or equivalent qualification.
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Strong communication and interpersonal skills.
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Ability to work effectively as part of a team and contribute positively to team objectives.
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Ability to work independently and use initiative.
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Good organisational skills with the ability to prioritise workload.
Desirable
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Knowledge of remote support and helpdesk ticketing tools.
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Basic understanding of computer hardware, networking, and troubleshooting.
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Previous experience supporting IT equipment or users in a school, university, or workplace environment.
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Good knowledge of Apple macOS and Microsoft Windows operating systems.