Executive Commercial Quality & Quality Performance
Read straight from Aliaxis's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationIN KA - Ecity Corporate
Typefull-time
SenioritySenior
DepartmentCommercial Quality and Quality Performance
Company size10,000+ people
PostedOct 14, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong proficiency in Excel, Power Automate, Power BI, and data analytics
Good knowledge of RCA tools – 5-Why, 6 Step, 8D and 7 QC tools
Understanding of quality systems and customer complaint management processes
Ability to create dashboards and analytical reports
High Emotional Intelligence (EQ)
Strong stakeholder management capability
Ability to influence without authority
Customer-first mindset
Strong ownership and accountability
Effective written and verbal communication
Skills
Excel
Power Automate
Power BI
Role Summary:
We are looking for a highly customer-focused and emotionally intelligent professional to support the Commercial Quality and Quality Performance function. The incumbent will be responsible for coordinating end-to-end customer complaint management, maintaining complaint databases and dashboards, driving timely closure of RCA and CAPA actions with plant QA teams, managing sales escalations, and ensuring prompt communication with customers.
The role requires a professional who can balance customer expectations, sales team urgency, and plant-level quality realities while demonstrating strong interpersonal skills, ownership, and the ability to manage difficult conversations with maturity and professionalism.
Roles and Responsibility:
1. Customer Complaint Coordination
•
Register and track all customer complaints in the complaint management system.
•
Ensure complete documentation of complaints including photographs, samples, investigation reports, and customer communications.
•
Monitor complaint ageing and drive timely closure.
•
Maintain complaint status visibility for Sales, QA, Manufacturing, and Leadership teams.
•
Follow up with concerned stakeholders to ensure adherence to complaint closure timelines.
2. RCA & CAPA Management
•
Coordinate with Site QA Heads for completion of Root Cause Analysis (RCA).
•
Ensure submission of Corrective and Preventive Action (CAPA) reports within agreed timelines.
•
Review reports for completeness and ensure customer concerns are adequately addressed.
•
Track effectiveness of implemented CAPAs and escalate delays where necessary.
•
Support standardization of complaint investigation and reporting formats across plants**.**
3. Customer & Sales Escalation Management
•
Act as the first point of contact for urgent quality escalations from Sales teams.
•
Coordinate internally to secure quick responses and resolution plans.
•
Ensure customers receive timely and professional communication.
•
Handle challenging customer interactions with empathy and solution-oriented thinking.
•
Maintain positive relationships with regional and zonal sales teams.
4. Quality Analytics & MIS
•
Maintain centralized customer complaint databases.
•
Prepare Fortnightly and monthly complaint MIS reports.
•
Complaint trends - PPM
•
Product-wise complaint analysis
•
Complaint ageing
•
Repeat complaints
•
Cost of Claims
Role Specific Competencies:
Strong proficiency in Excel, Power Automate, Power BI, and data analytics
Good knowledge of RCA tools – 5-Why, 6 Step, 8D and 7 QC tools
Understanding of quality systems and customer complaint management processes.
Ability to create dashboards and analytical reports.
Behavioral Traits:
· High Emotional Intelligence (EQ)
· Strong stakeholder management capability
· Ability to influence without authority
· Customer-first mindset
· Strong ownership and accountability
· Effective written and verbal communication
Core Values for the Role (Aliaxis Values): Remove if not applicable to the role
•
We Care – Ensure defect-free products and promptly resolve customer complaints.
•
We Dare – Challenge the status quo to improve processes and systems to ensure consistent quality
•
We Deliver – Ensure on-time deliveries and compliance with applicable standards.