IT Service Desk Technician
Read straight from Pruitt Health's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationGeorgia-NORCROSS-PH Information Service
Work modeon-site
Typefull-time
SeniorityMid
Experience2–5 yrs
DepartmentIT
Company size10,000+ people
First seenNov 7, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's Degree
A+ Certification
MCDST
Two to Five years of experience supporting end user devices PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment
Excellent verbal and written communication skills
Proficiency with Microsoft Office 365
Windows Operating System and Internet Applications
MCP/A+ Certification
Customer Service Experience
Citrix
Thin Client Devices
Working technical knowledge of current thin client technologies and standards
Excellent hardware troubleshooting experience
Strong, hands-on technical knowledge of WYSE, Microsoft and Apple end user device systems
Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status
Skills
Active Directory
Exchange
Citrix
Microsoft Office 365
Windows
WYSE
Thin Client
JOB PURPOSE:
The IT Service Desk Technician’s role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by PruittHealth partner’s PCs, laptops, and mobile phones by identifying issues, documenting and analyzing them.
The IT Service Desk Technicians receive trouble tickets (Incidents or Service Requests) raised by PruittHealth partners through our Service Desk Portal, telephones or in-person, as they are the single point-of-contact for all PruittHealth Partners to report IT Related issues.
KNOWLEDGE, SKILLS, & ABILITIES:
Responsibilities
1.
Manage Service Desk tickets in a timely manner
2.
Respond to customer issues via phone, service portal and walk in requests
3.
Provide excellent IT Customer Support Service
4.
Document all partners IT issues and interactions
5.
Troubleshoot to resolve all partners reported issues or service requests
6.
Escalate issues to the next Tier with next level of difficulty
7.
Install, make changes and repair computer hardware and software
8.
Follow-up with customers to ensure issues are resolved
9.
Handle any Incidents or Service Requests assigned by their IT Service Desk Manager or Executive Director
10.
Proficient utilizing Active Directory, Exchange and troubleshooting of Network Printers
11.
Knowledge, understanding and troubleshooting of CITRIX, Thin Clients and Windows Embedded Clients
12.
Knowledge, understanding and troubleshooting of, Laptops, iPhones and iPads
13.
Strong Service Desk Best Practices, working on a fast pace technical support call center environment.
EXPERIENCE and QUALIFCATIONS REQUIREMENTS:
· Bachelor’s Degree Required
· A+ Certification, MCDST
· Two to Five years of experience supporting end user devices PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.
· Excellent verbal and written communication skills
· Proficiency with Microsoft Office 365
· Windows Operating System and Internet Applications
· MCP/A+ Certification
· Customer Service Experience
· Citrix
· Thin Client Devices
· Working technical knowledge of current thin client technologies and standards.
· Excellent hardware troubleshooting experience.
· Strong, hands-on technical knowledge of WYSE, Microsoft and Apple end user device systems
About the company
Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! Apply Now to get started at PruittHealth!
Legal
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
For Florida Job Postings Only:
For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com