ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Direct management of In-house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
· Maintain total site marketing conversion according to site marketing standards.
· Resolve issues pertaining to tour statuses, bookings, coding and etc.
· Order and maintain departmental supplies (collateral material, uniforms, etc.)
· Maintain copies of invitations and daily tour manifests for reference purposes.
· Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
· Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines.
· Compile data on each team member’s performance.
· Prepare additional reports deemed necessary by management.
· Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
· Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
· Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
· Submit employee payroll in timely manner.
· Perform other related functions not listed.