• Deliver performance metrics to plan in store
• Analyze store metrics and partner with Store Manager to drive sales with both internal and external clients
• Contribute to daily/weekly/monthly business analysis and reporting
• Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience
• Actively model outstanding customer care; participate in and lead the execution of top customer strategies
• Achieve CRM KPI targets
• Assist Store Manager with the development and implementation of Retail Action Plan
• Provide constructive feedback to Management on Store performance
• Execute merchandising strategies and provide suggestions based on sell-through
• Partner with Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention
• Partner with the Store Manager to engage and develop client relationships through multiple channels
• People Management when Store Manager is absent (e.g. lead, motivate and coach team)
• Embody Diptyque values in terms of grooming, language, storytelling and behaviors and ensures the Staff is aligned
• Ensure Diptyque’ s positioning as a true luxury brand by providing the highest level of client care and satisfaction
• Protect confidential company and/or client information
• Be responsible for operations of store including but not limited to: opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating of store manual, relevant emergency procedures, employee training and education
• Optimize store schedule, organize and plan activities ensuring that the available resources can manage the expected workload
• Help prepare and animate daily briefings
• Share and explain store performance and sales target on a daily basis to the team
• Communicate any information relative to Diptyque, the market, products and events
• Attend meetings and calls in Store Manager’s absence
• Stock management and product allocation
• Assist in inventory optimization; monitor inventory levels (deliveries, saleables and non-saleables, transfers, warehouse returns)