Customer Service Representative
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Before you apply
LocationMills River, North Carolina
Work modeon-site
SeniorityEntry
Company size10,000+ people
PostedJan 16, 2026 · 9mo ago
Verified live21h ago
Evergreen / pipeline role
This company keeps this posting open to collect applicants. It may not correspond to a specific current opening.
At a glanceSummarised by Seekless from the posting.
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
Skills
Microsoft Office
MS Project
Word
Excel
PowerPoint
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
EAP
Career development
Leadership development
Paid time off
Volunteer days
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
About the role
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Responsibilities
What your day-to-day will look like:
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Assist customers and business partners via telephone and email
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Handle customer complaints in a calm, professional manner
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Diagnose, assess, and resolve problems or issues
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Monitor progress of delivery routes
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Scan haul-away pods and verify stamps
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Process changes or cancellations to delivery orders
Requirements
At a minimum, you’ll need:
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Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
Nice to have
It’d be great if you also have:
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High school diploma or equivalent
•
1-year related experience preferably within a call center environment
•
Strong customer service skills and the ability to satisfactorily resolve issues
•
Solid ability to multitask with exceptional organizational skills
•
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
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Comprehensive medical, dental, and vision plans
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401(k) retirement plan with up to 5% company match
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Pre-tax accounts to help streamline eligible expenses
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Company-paid disability and life insurance
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Employee Assistance Program (EAP)
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Career and Leadership Development Programs
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Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.