The Singapore Operations team oversees, shapes, and grows Grab’s business in Singapore. We develop strategies and operational capabilities that create meaningful value for our consumers, merchant-partners, and driver-partners.
Within Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners. We identify opportunities to improve their experience, remove operational friction, and build scalable solutions that help merchants succeed on Grab while supporting sustainable business growth.
We work with teams across Business, Commercial, Product, Marketing, centralised operations teams to improve merchant journeys, strengthen operational excellence, and translate local insights into meaningful platform improvements.
The Associate, Merchant Enablement is responsible for improving the experience of merchants after they are onboarded to Grab, with a particular focus on their early-life and ongoing lifecycle journey.
Rather than providing day-to-day merchant support directly, you will identify recurring merchant pain points, diagnose root causes, and design scalable solutions that help merchants become more confident, self-sufficient, and successful on the platform.
These solutions may include merchant incubation and education programmes, training initiatives, self-service resources, merchant communications, support journey improvements, product adoption initiatives, and targeted engagement programmes.