Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in.
You will be responsible for supporting our team of PCM’s to deliver the absolute highest level of service in each and every interaction. Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask.
As a Private Shopping Assistant, you will be assisting the Private Client Manger with servicing the client, this might be during an appointment or making arrangements before or afterwards. You’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a ‘runner’ for size swaps and alternatives, and spotting additional needs of the client.
As well as the above you will also:
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Arrange add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store.
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Develop effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM.
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Manage online requests from clients.
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Create ‘Suspended Transactions’ for our team of Transaction Assistants to process.
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Investigate quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialists.
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Look for opportunities to surprise and delight clients based on your understanding of their personal preferences.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.