The Customer Success Manager - Education is responsible for ensuring the long-term satisfaction, retention, and growth of CT’s education customers, with a strong focus on secondary schools. This role builds trusted relationships with school leaders, business managers, ICT teams, and education stakeholders, helping them maximise the value of CT’s managed services, technology solutions, and strategic support. By understanding the unique operating environment of schools, including teaching and learning priorities, student wellbeing, cyber safety, infrastructure reliability, and budget considerations, the role ensures customers receive proactive guidance, responsive support, and measurable value from their partnership with CT.