Mortgage Collections Specialist
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Before you apply
LocationCheadle, England, gb
Typefull-time
SeniorityMid
DepartmentCommercial Loan Servicing
Company size501–1,000 people
PostedMay 1, 2026 · 6mo ago
Verified live19h ago
May no longer be actively hiring
Posted by the company on May 1, 2026
At a glanceSummarised by Seekless from the posting.
Collections experience within the Mortgage industry
Collections experience in a regulated industry
Experience of the whole collections journey - from early arrears to late arrears collecting
Exceptional Customer Service and communication skills, with a commitment to minimising customer effort
An excellent understanding of what a good customer outcomes looks like
An empathetic approach to customers through active listening and effective questioning
Excellent attention to detail
Ability to work under pressure
Benefits
26 days holiday
Day off for birthday (increasing to 30 days)
Free access to company holiday homes
Buy and sell holidays
Discretionary annual bonus
Shared reward bonus
Matched pension contribution
Health cash plan
Private medical insurance
Life assurance
Critical illness cover
Travel season ticket loans
Ride to work scheme
Free local gym access
Local bar/restaurant discounts
Company Description
Benefits of working at Together
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26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
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Free access to company holiday homes
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Buy & sell holidays
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Discretionary annual bonus plus an additional Shared Reward Bonus
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Matched pension contribution
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Health cash plan plus Private medical insurance
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Life assurance and Critical illness cover
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Travel season ticket loans and Ride to work scheme
•
Free local gym access
•
Local bar / restaurant discounts
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Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job Description
About the role
As a Mortgage Collections Specialist, you will be providing high quality support to our customers. Your aim will be to understand a customer’s circumstance and offer the appropriate sustainable support for customers in financial difficulties or are experiencing in-life vulnerabilities. You will be dealing with inbound and outbound enquiries from customers in all stages of arrears.
As a Mortgage Collections Specialist, we are looking for someone to:
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Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
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Listen and question and understand the root cause of a customer’s financial situation and work with the customer to find their needs
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Resolve customer enquiries to completion, aiming for first contact resolution where appropriate.
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Identify and attempt to resolve potential customer complaints
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Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help
Qualifications
Essential
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Collections experience within the Mortgage industry
•
Collections experience in a regulated industry
•
Experience of the whole collections journey - from early arrears to late arrears collecting
•
Exceptional Customer Service and communication skills, with a commitment to minimising customer effort
•
An excellent understanding of what a good customer outcomes looks like
•
An empathetic approach to customers through active listening and effective questioning
•
Excellent attention to detail
•
Ability to work under pressure
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information
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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Hiring process
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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