CORE COMPETENCIES FOR SUCCESS
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
• Holds both teams accountable for delivering outstanding guest experiences across all touchpoints
• Gathers and acts on guest satisfaction feedback on behalf of the team
• Addresses gaps in service capabilities before they affect the guest experience
• Creates a guest-first culture that spans both Guest Services and Food & Beverage
Drives Results | Consistently achieving results, even under tough circumstances.
• Pushes both teams to achieve results and meet performance standards consistently
• Fosters a sense of urgency in the team for reaching goals and meeting deadlines
• Leverages metrics and business trends to drive profitability across both departments
• Leads others to persist despite setbacks, high volume, or operational challenges
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Builds a unified, high-performing team across Guest Services and Food & Beverage
• Communicates clear goals and roles to team members in both departments
• Ensures each department has the right skills and that individual strengths are leveraged
• Rewards team efforts and cultivates pride and accountability across both functions
Ensures Accountability | Holding self and others accountable to meet commitments.
• Monitors departmental metrics and holds team members accountable for standards and results
• Accepts responsibility for the performance of both teams and takes action to drive improvement
• Ensures budgets, safety standards, and operational procedures are consistently followed
• Designs feedback loops into daily operations across both departments
• 3+ years of restaurant, hotel, or entertainment venue management or supervisory experience
• Experience leading both food and beverage and guest-facing operations strongly preferred
• High school diploma or equivalent
• Excellent communication, time management, and organizational skills
• Availability to work varied shifts, including evenings, weekends, and holidays
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law
Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:
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Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
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Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
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Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
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Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
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Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
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Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents