Director of Operations
Read straight from Sonesta's careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationSonesta Fort Lauderdale, FL
Work modeon-site
Typefull-time
SeniorityDirector
Experience3+ yrs
Company size10,000+ people
PostedOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Strong knowledge of hotel operations, guest service standards, labor management, operational reporting, and hospitality systems
Excellent leadership, communication, organizational, and problem-solving skills
Ability to multitask and thrive in a fast-paced hospitality environment
Strong operational mindset with the ability to balance guest experience, team leadership, and business performance effectively
Experience handling guest recovery situations and supporting cross-functional hotel operations
A passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences
Bachelor's degree in Hospitality Management, Business, or related field preferred
3+ years of hotel operations, hospitality leadership, guest services, or operational management experience preferred
Previous Hotel Manager, Assistant General Manager, Operations Manager, Rooms Division, or hospitality leadership experience preferred
Experience using PMS systems, hotel operational software, reporting tools, and hospitality technology preferred
Flexible availability including mornings, evenings, weekends, holidays, and on-call operational support as needed
Skills
PMS systems
hotel operational software
reporting tools
hospitality technology
Benefits
Health insurance
Retirement plan
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
Great hospitality is powered by strong leadership, seamless operations, and teams that genuinely care about the guest experience. As the Director of Operations, you’ll oversee day-to-day hotel operations while helping drive guest satisfaction, operational excellence, team engagement, and overall property performance.
This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing leadership, guest experience, operational strategy, and team development.
You’ll partner closely with department leaders across Front Office, Housekeeping, Food & Beverage, Engineering, and Security to help ensure the hotel operates smoothly while delivering memorable stays for every guest.
If you’re service-driven, collaborative, and passionate about hospitality leadership — we’d love to meet you.
What you’ll be doing
•
Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, guest services, and operational departments.
•
Lead and support hotel teams to deliver exceptional guest service, operational consistency, and memorable hospitality experiences.
•
Partner closely with department leaders to support staffing, scheduling, onboarding, training, employee engagement, and operational performance initiatives.
•
Monitor guest satisfaction, online reputation, operational KPIs, service recovery opportunities, and hotel performance metrics to drive continuous improvement.
•
Support budgeting, forecasting, labor management, inventory control, operational planning, and cost management initiatives.
•
Partner with Sales, Revenue Management, and Operations teams to maximize occupancy, guest satisfaction, and commercial performance.
•
Respond quickly and professionally to guest concerns, operational challenges, and escalated service situations.
•
Ensure compliance with hotel operational standards, brand expectations, OSHA regulations, food safety requirements, safety procedures, and company policies.
•
Support VIP arrivals, group business, conferences, weddings, events, and special operational projects to ensure seamless execution.
•
Conduct operational walkthroughs, inspections, and quality assurance reviews across hotel departments and guest-facing spaces.
•
Maintain strong knowledge of PMS systems, operational reporting tools, hospitality technology, and hotel operational procedures.
•
Help foster a welcoming, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
•
Any other duties as assigned.
What great looks like
•
Bachelor’s degree in Hospitality Management, Business, or related field preferred.
•
3+ years of hotel operations, hospitality leadership, guest services, or operational management experience preferred.
•
Previous Hotel Manager, Assistant General Manager, Operations Manager, Rooms Division, or hospitality leadership experience preferred.
•
Strong knowledge of hotel operations, guest service standards, labor management, operational reporting, and hospitality systems.
•
Excellent leadership, communication, organizational, and problem-solving skills.
•
Ability to multitask and thrive in a fast-paced hospitality environment.
•
Strong operational mindset with the ability to balance guest experience, team leadership, and business performance effectively.
•
Experience handling guest recovery situations and supporting cross-functional hotel operations.
•
Experience using PMS systems, hotel operational software, reporting tools, and hospitality technology preferred.
•
Flexible availability including mornings, evenings, weekends, holidays, and on-call operational support as needed.
•
A passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.
Anticipated Pay Range & Additional Job Information
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer: