Main Roles and Responsibilities:
1**. Training Delivery and Facilitation**
· Conduct classroom, virtual, and in-store training sessions on product knowledge, selling skills, customer experience, and brand standards.
· Deliver onboarding and certification programs for newly hired retail personnel.
· Ensure consistent and engaging delivery of training programs aligned with company and brand requirements.
· Facilitate product launch, promotional campaign, and seasonal training sessions.
2. Field Coaching and Retail Excellence
· Conduct regular store visits to observe sales behaviors and identify development opportunities.
· Provide on-the-job coaching and constructive feedback to store personnel.
· Reinforce best practices in customer engagement, selling techniques, grooming standards, and operational excellence.
· Partner with Retail Operations teams to support performance improvement initiatives.
3. Training Content and Program Support
· Develop and update training materials, presentations, facilitator guides, and learning resources.
· Customize training content based on business requirements and brand priorities.
· Support the implementation of learning initiatives and training calendars.
· Assist in creating assessments, quizzes, and certification tools to measure learning effectiveness.
4. Business Partnership, Brand Collaboration, and Performance Support
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Collaborate with Brand Principals, Brand Managers, Retail Managers, and Supervisors to identify training needs and capability gaps.
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Partner closely with brand principals and regional training teams to ensure alignment of training initiatives with brand standards, launch priorities, and commercial objectives.
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Support business priorities through targeted training interventions, coaching plans, and field development activities.
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Contribute insights from field observations to improve training effectiveness and overall retail performance.
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Assist in ensuring retail readiness for launches, campaigns, and key brand activities.
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Prepare and present training updates, field feedback, and training effectiveness insights to internal stakeholders and brand partners as required.
5. Reporting and Continuous Improvement
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Monitor training attendance, completion rates, assessment results, and certification records.
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Prepare regular training reports, analysis, and administrative documentation for management and brand partners.
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Track training effectiveness and identify opportunities to improve retail capability, product knowledge, and sales performance.
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Consolidate field observations, training outcomes, and developmental recommendations for discussion with Retail Teams and Brand Partners.
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Gather participant feedback and recommend improvements to training content, learning tools, and delivery methods.
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Stay updated on industry trends, learning methodologies, and beauty retail best practices to continuously enhance training programs.
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Support brand partners by providing post-training reports and updates on training deployment, participation, and outcomes.