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Work harmoniously and professionally with co-workers and supervisors.
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Comply with all departmental compliance requirements as set forth by Human Resources.
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Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
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Anticipate guest needs, offers suggestions and ascertains satisfaction.
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Take ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
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Perform any other cognate duties as and when required.
Prepare and serve a selection of wines, spirits, and mixed drinks from thPurpose
e menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards
Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system; check completed orders with the guest’s original order
Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, armagnac, eau de vies, cognacs and specialty drinks
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items
Serve food items in the bar area
Assist with bar inventory
Cut fruit and prepare beverage garnishments
Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
Requisitions supplies according to established procedures
Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner