At a glanceSummarised by Seekless from the posting.
Must have10
2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity
Strong experience in network and server administration
Strong experience in virtualized server environments
Strong experience in Microsoft 365 administration
Strong experience in firewall and security support
Coding and programming experience, including C#, with ability to troubleshoot production environments
Experience supporting legacy systems in live environments
Strong coordination experience working with external IT vendors
Fluent in spoken and written English with clear communication skills
Strong troubleshooting mindset with the ability to respond quickly to operational issues
Skills
PowerShell
Microsoft 365
SharePoint
C#
Firewall
Server administration
Network administration
Virtualization
MedaPlus
Bos+
Benefits
Health insurance
Paid time off
Remote
Overview
We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.
Core Responsibilities
Infrastructure & Network
•
Monitor and support network and infrastructure stability.
•
Coordinate with Lanworks on firewall and server issues.
•
Escalate complex incidents as needed.
Server & Systems
•
Support Domain Controller administration.
•
Maintain File Server, Database Server, and Remote Desktop systems.
•
Perform routine system monitoring and maintenance.
Microsoft 365 & Collaboration
•
Manage Microsoft 365 users, licenses, and SharePoint access.
•
Coordinate licensing requests with IT Weapons Inc.
Applications & Internal Systems
•
Provide daily support for MedaPlus and Bos+.
•
Resolve production issues during business hours.
Telecommunications & Office Systems
•
Support telecom systems and office hardware.
•
Coordinate printer and fax services with vendors.
Technical Support
•
Provide user support for hardware, software, and internet issues.
•
Escalate high-impact issues when necessary.
IT Onboarding & Offboarding
•
Execute setup and removal of user accounts, devices, and access.
•
Follow documented security procedures.
PowerShell Scripting: Leveraging PowerShell scripts to manage Exchange/M365 mailbox permissions and streamline user provisioning.
Incident Response & Security: Investigating and tracking down account compromises across client tenants.
System Administration: Managing enterprise app deployments via M365 Admin and handling complete workstation deployment and provisioning.
Requirements
Required Qualifications
•
2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
•
Strong experience in:
•
Network and server administration
•
Virtualized server environments
•
Microsoft 365 administration
•
Firewall and security support
•
Coding and programming experience, including C#, with ability to troubleshoot production environments.
•
Experience supporting legacy systems in live environments.
•
Strong coordination experience working with external IT vendors.
•
Fluent in spoken and written English with clear communication skills.
•
Strong troubleshooting mindset with the ability to respond quickly to operational issues.