• Act as the runner between Nivoda’s two Thailand offices, ensuring diamonds and gemstones are moved safely, securely, and on time
• Collect diamonds and gemstones from local suppliers for onward processing
• Coordinate collection schedules with suppliers and internal teams
• Maintain proper chain-of-custody and documentation while transporting goods between offices
• Assist the Fulfilment Executive with day-to-day fulfilment operations, including shipment preparation, dispatch, and returns processing
• Support with receiving shipments and marking orders as received in the Nivoda system
• Follow up with carriers (Brinks, FedEx, UPS, etc.) on shipment delays as needed
• Assist customer support teams with shipping queries, order updates, and urgent delivery requests
• Handle general administrative tasks as needed