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UP
UPS

Customer Service Associate

LocationGB - Leighton Buzzard (GBLEI)
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentPharmacy
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Good working knowledge of IT packages: Word, Excel, Polar Track, Internet/Intranet, Masternaut
Strong social and interpersonal skills when dealing with internal and external clients
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Must be able to build effective working relationships with Senior Managers and their support staff
Team player mentality with the ability to work on own initiative and influence others
Must appreciate the need for retaining confidentiality
Skills
Word
Excel
Polar Track
Internet/Intranet
Masternaut
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About the company
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
CUSTOMER SERVICE ASSOCIATE - Pharmacy
Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG
Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm
Responsibilities
Job Purpose and Key Responsbilities:
Deal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database
Recognise and report adverse events in accordance with SOP and within specified timeline
Responde promplty to customer queries, and raise complaints where appropriate
Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department
Order processing and invoicing
Communicate/Collaborate with all internal departments
Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate
Requirements
Specialised Knowledge and Requirements
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut
Strong social and interpersonal skills when dealing with internal and external clients
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Must be able to build effective working relationships with Senior Managers and their suport staff
Team player mentality with the ability to work on own initiative and influence others
Must appreciate the need for retaining confidentiality
Employee Type:
Permanent
Legal
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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