Help Desk Analyst
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Before you apply
LocationOntario-Timmins-Ontario Regional Office
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentInformation Technology
Company size10,000+ people
First seenOct 30, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field
Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field
Equivalent work experience in the relevant field
Beginner to intermediate knowledge in MS Windows 10/11
Beginner to intermediate knowledge in MS Windows Server
Beginner to intermediate knowledge in MS O365
Beginner to intermediate knowledge in MS SCCM
Beginner to intermediate knowledge in managing objects in a Windows Active Directory environment
Beginner to intermediate knowledge in laptop/desktop hardware
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint
ServiceNow Platform Knowledge or other ITSM tool would be considered an asset
Experience in the mining industry would be considered an asset
A basic understanding of Help Desk Analyst would be considered an asset
A basic understanding of VOIP Systems would be considered an asset
A basic understanding of networking hardware and configuration would be considered an asset
A basic understanding of VMWare would be considered an asset
A basic understanding of server and storage area network hardware would be considered an asset
A basic understanding of ITIL concepts would be considered an asset
A basic understanding of MS Azure would be considered an asset
Skills
ServiceNow
MS Windows 10/11
MS Windows Server
MS O365
MS SCCM
Windows Active Directory
VOIP Systems
VMWare
ITIL
MS Azure
Microsoft Office Suite
Outlook
Excel
Word
PowerPoint
About the company
At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.
Canadian-based and led, Agnico Eagle is Canada’s largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.
Want to learn more about our operations and projects? Click here!
About the role
Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.
Responsibilities
•
Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins;
•
Provide Level 1 & 2 Technical Support;
•
Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets;
•
Participate in an On-Call Emergency Support roster for regional operations;
•
Identify improvement opportunities to help deliver high quality service;
•
Produce and maintain updated technical documentation and customer facing knowledge bases;
•
Prioritize and Maintain security of IT systems within the guidance of AEM Policies;
•
Providing friendly and efficient customer service.
Requirements
•
College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
•
Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;
•
Equivalent work experience in the relevant field • ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
•
Experience in the mining industry would be considered an asset;
•
Beginner to Intermediate knowledge in most, but not all of the following:
-MS Windows 10/11
-MS Windows Server
-MS O365
-MS SCCM
-Managing objects in a Windows Active Directory environment
-Laptop/desktop hardware
•
A basic understanding of the following would be considered an asset:
Nice to have
-Help Desk Analyst
-VOIP Systems
-Networking hardware and configuration
-VMWare
-Server and storage area network hardware
-ITIL concepts
-MS Azure
•
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.
YOUR WORK SCHEDULE:
•
Schedule: 40 hours per week, Monday to Friday at our Timmins Regional office;
•
Occasional visits to site may also be required.
Compensation Statement
In accordance with applicable legislation, the expected compensation includes base salary and potential bonus opportunity. Your individual pay will reflect your skills and experience while remaining competitive within the local market.